Configuring the PABX System Dial Plan


The Private Automated Branch Exchange (PABX) system is an automatic telephone switching system that runs automatically. The PABX system controls the sharing of multiple phone lines between separate communication devices. A Session Initiation Protocol (SIP) builds the channel between such devices.

The PABX telephone system is popular in call centers and companies with many phone users who need to stay connected frequently and in a speedy manner. The system provides callers with a single-access number connecting to multiple lines. It also gives internal callers access to a multitude of external lines. The system establishes the connection between users and preserves it, and, when callers are through, the system also disconnects the line.

Being automated, there is no need for an operator to manually establish or connect lines. The connection is established automatically, of course. The system utilizes a dial plan which provides codes in order for users to connect with each other.

A dial plan is essential for everyday communication to be efficient. Its importance cannot be stressed too much, especially in a company which has a lot of departments or branches working together frequently, keeping in touch on a day to day basis.

So what is a dial plan? It is an automated Pabx System UAE which can be found in the server and configured for use. It is very appropriate for a company with several phone lines being frequently used all at the same time. To avoid getting connected to the wrong extension, a dial plan is set up with an interactive voice response (IVR). Depending on the system being used, creating the dial plan can be relatively easy.

There are a few things to consider when setting up the dial plan.

1. Call groups can help get the system organized. This can be done on the user interface on which a menu is displayed, including the creation of call groups. Once the 'create groups' item is selected, extension numbers can be assigned to each group. There would be less confusion if the number assignments are made according to divisions or departments.

2. Call forwarding features can be programmed on the server. For instance, when an extension is dialed and no one answers, the server can be calibrated to automatically transfer or forward the call to another assigned extension or another number which is an external line; alternatively, the server can also be set to just keep the call going until the extension becomes available.

3. Call restrictions can also be programmed into the Voip PBX system. An extension can be restricted to calling only certain numbers and not a particular one. It is also possible to configure calls to be forwarded only to another predetermined extension and no other. For example, when a call is made to a certain extension and no one answers, the call can be forwarded only to a particular number and no other. Certain companies can be very particular about employee efficiency and try to avoid providing an opportunity for employees to waste time which is better spent on work rather than on gossip and useless prattle. Disabling connections between certain extensions can help curb such behavior and prevents phone lines from being kept too busy for no other reason than trivial chat.